1. Set up a new account for yourself or your company.

2. Complete the domain application form.

3. Submit the necessary legal documents.

4. Confirm your active email and phone number.

5. Pay the required domain registration fee.

6. Wait for official BTCL approval, which takes around one to three working days.

1. To get instant updates when your domain is approved.

2. To receive timely renewal notices and security warnings.

3. To easily recover your account if you forget the password.

4. To prevent any delays that might happen due to wrong contact info.

1. Legible, scanned copies of both the front and back of your National Identity (NID) Card.

2. A currently active email address and mobile phone number.

3. Official supporting documentation in case your legal name has been updated or changed.

1. An up-to-date, valid Trade License indicating active business status.

2. The National Identity (NID) Card of the company’s designated point of contact.

3. A formal application or forwarding letter printed on official company letterhead, particularly if the requested domain name differs from the registered business name.

4. Industry-specific credentials: Media entities need Ministry approval, government bodies require departmental authorization, and ISPs must provide valid license documentation.

1. All scans or photos must be high-resolution, perfectly clear, and easily readable.

2. Files should be uploaded in full color without any digital alterations, filters, or distortions.

3. Submitting blurry, cropped, or low-quality images will directly lead to severe processing delays or outright rejection of your application.

1. Uploading blurry, illegible, or low-quality verification documents.

2. Providing an expired or invalid business Trade License.

3. Noticeable discrepancies between the requested domain name and the applicant’s official registered name.

4. Breaching trademark rights or attempting to register a corporate domain using an individual’s personal account.

5. Presenting forged, manipulated, or fraudulent paperwork.

1. Instant and permanent rejection of your domain registration request.

2. A lifetime ban and suspension of your user account.

3. Potential legal prosecution strictly enforced under national ICT laws and regulations.

4. Always ensure you provide completely authentic and verifiable documents to avoid these severe penalties.

We accept a wide range of payment options to make things easy for you. You can securely clear your bill using bKash, Rocket, or any major debit and credit cards. We also support direct bank deposits, and several other popular payment gateways.

No. the charge is strictly non-refundable. Once BTCL successfully receives and processes your domain application, the money cannot be returned under any circumstances.

Once your domain is active, just log into your control panel to update the nameservers. For advanced DNS record management, you can easily use the free Cloudflare system. If you ever feel confused or need a helping hand, please reach out to our support team.

Yes, absolutely! You are free to modify your phone number, email, physical address, and technical contact details at any time. However, if you want to transfer the actual ownership to someone else, you will need to go through an extra verification step.

1. BTCL has the right to suspend your DNS.

2. Your website and custom email addresses will immediately go down.

3. Once the grace period ends, anyone else can buy your domain.

4. It is always best to clear your renewal dues before the deadline.

You have the freedom to renew your web address anytime before it expires. You can even pay months ahead of schedule to keep your services running smoothly without any sudden drops.

We are always ready to assist you in multiple ways. You can connect with our friendly team through Live Chat, send a quick email, give us a phone call, or just text us on WhatsApp. Simply visit our Support page and drop your questions there.