Common FAQ

Welcome to the Realwebcare Frequently Asked Questions. Here you will find answers to the common questions asked about our services.

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Domain Services

General questions about Realwebcare domain services

By registering a domain with us, the domain owner will get full ownership and control of the domain. After registration, login and go to Domains >> My Domains to get a list of registered domains. From there users can move the domain name to another location or change it as they wish. In a word, domain owners will have complete control over their domain.

There is no downtime associated with transferring your domain name registration to Realwebcare. Once the domain transfer is complete, you can point the DNS of your domain to our nameservers. If you change your DNS servers, it can run up to 24 hours of downtime.

Yes, you will be able to access the domain address with or without "www" with the domain. For example, [http://www.your-name.com] or [http://your-name.com] whatever you like is acceptable.

Yes, you can have extra domain names pointing to your current account. All our hosting plans have the ability to support more than one domains except for the Starter plan. You will have the option to point multiple domains in the same directory. Such as, domain.com and domain.net point not only to the same place, but also to separate directories. For example, domain1.com to /domain1directory/, domain2.com to /domain2directory/.

Yes, it is possible to transfer your domain registration to Realwebcare. To do this you need to fill out an order form. Select "Transfer your existing domain" in the order form. Then, enter the EPP authorization code. Once you do that we can proceed to transfer your domain name. Pricing for domain transfers and renewals varies by domain type (TLD) and can be viewed in our order form.

Important Note:
To transfer your domain, you must submit a transfer request at least 14 days before it expires from the current registrar. Otherwise, if the date is over, you'll have to renew with the current registrar. After that, you can order for domain transfer. Remember, your domain name must be "unlocked" with the current registrar. Also, you will need a domain transfer code or "EPP code".

It takes about 12-24 hours of time from the moment you change the DNS of your domain name to point to our nameservers. This change needs to be propagated and activated across the Internet. At this point your website may go down for a while. Your site will return as soon as this change is completely propagated via the Internet.

The following is Realwebcare DNS information. You can use this when registering a new domain name or modifying an existing domain name.

  • ns1.realwebcare.com
  • ns2.realwebcare.com

Realwebcare can host any domain name. Realwebcare supports more than 200 TLDs from different categories. Such as, popular, arts and entertainment, business, geography, sports, technology and services. For a list of these domains and to know the prices, please visit our domain page.

After registering or transferring a domain name, it usually takes 12 to 24 hours of time to become active. As long as, all Internet providers are updating their records (DNS tables) to reflect the location of new sites.

ICANN stands for "The Internet Corporation for Assigned Names and Numbers". ICANN plays a unique role in the infrastructure of the internet. It is a not-for-profit public-benefit corporation with participants from all over the world. Also, dedicated to keeping the Internet secure, stable and interoperable. Moreover, through its contracts with registries (i.e. dot-com or dot-info) and registrars (companies that sell domain names to individuals and organisations), they help define how the domain name system functions and expands.

Hosting Services

General questions about Realwebcare hosting services

If your account goes through our automation system, it will take 3 to 5 minutes of time to process your account! Also, it will mail new account information to your email address. But, if your account requires a manual authorization, this can take up to 20 minutes of time.

Yes, you can. At any time, you can order new or expanded features, or upgrade to a new plan. And, you will not have to pay the full amount for a new plan. Suppose, you want to switch from basic to standard plan. We will only charge you for the remaining months of the new plan's extra disk space.

We usually deploy shared and reseller hosting as soon as you pay. But, in some cases we may ask for the validity of your identification. As soon as you complete your validation process, we'll activate your account.

Realwebcare servers have protection from hackers and DDoS attacks (UDP floods).We have a custom firewall rule and a large mode_security rule set to protects our servers. But, if we experience heavy flooding, our datacenter enables network level flood protection. Also, all our datacenters have high secure facilities with restricted access. In the interests of security, our other security methods and precautions are confidential.

Yes, we offer password protected directories. Using our web-based control panel, you can secure any directory. Thus, you don't need to edit the .htaccess files. In a word, our control panel makes everything easier for you.

Yes! 20 days money back guarantee.

No, we do not allow adult content of any kind.

Realwebcare is very strict in controlling their policies. If users violates our policy on their website, we'll suspend their site for a period of time with a warning. We will lift the ban if users promise to reconsider our policy on their site within a specified time. But, if users repeat the same offense after making the promise, we will cancel their sites without prior notice. Each occurrence is deal with on a case by case basis, and we try to work things out with every client. For detail, please read our Terms of Service.

Realwebcare accept the following payment methods:

  • All major Credit/Debit Cards (Visa, MasterCard, Amex, Discover)
  • Paypal
  • bKash
  • Rocket
  • Bank Wire
  • Check Payment

bKash Mobile Banking

bKash Wallet Number: 01797 35 66 66 ( Personal Account )
  • Go to your bKash Mobile Menu by dialing *247#
  • Choose Send Money
  • Enter the bKash Account Number (01797 35 66 66) you want to send money to
  • Enter the amount you want to send
  • Enter a reference about the transaction. (Reference number will be your invoice number. Do not use more than one word, avoid space or special characters)
  • Now enter your bKash Mobile Menu PIN to confirm the transaction
Done! You and the Receiver both will receive a confirmation message from bKash.

Web Development Services

General questions about Realwebcare web development services

Don't worry, if the amount is taken from your PayPal, then your payment through 2Checkout has succeeded! 2Checkout review each transaction for fraudulent behavior through a series of sophisticated tools and business rules. Therefore, it takes 3-5 minutes of time to verify the transaction.

2Checkout review each transaction for fraudulent behavior and it takes approx. 3-5 minutes of time to verify the transaction. As soon as we get the confirmation from 2Checkout, we will send you a payment confirmation mail and the download link will be available in your Realwebcare Clientarea.

After getting the confirmation from 2Checkout, you can download your theme or plugin from your Realwebcare CLIENTAREA. Just login to your account and go to Services >> My Services from the left sidebar menu. Click on the product name. In the next page at top right corner, you will see 3 dots. Click on the 3 dots and you will get the download link in the drop-down list. Let us know if you have any trouble to download the theme or plugin.

Please unzip the downloaded zip file first. There you will get another zip file named as theme/plugin-name-vX.X.zip. Select this file to install the theme or plugin. Also, deactivate the free version before installing the premium version. Otherwise, plugin installation will be failed.

Plugin is not working properly? The problem is very likely due to any theme or plugin conflict.

  • Try to deactivate all other plugins.
  • Activate each plugin one by one to see which causes your plugin to break.
Alternatively, report the issue to our dedicated support team. You will get 6 months of free support after purchasing from us. We will be happy to help.

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CONTACT WITH US

Try to describe your query briefly and to the point so that we can get back to you with the best answer.

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Find us

318 Shalbagan, Rajshahi Bangladesh
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Make a Call

880-1797-356666 (bKash) 880-1672-363848
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Send Mail

realwebcare@gmail.com info@realwebcare.com
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