Common FAQ

Welcome to the Realwebcare Frequently Asked Questions. Here you will find answers to the common questions asked about our services.

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Domain Services

General questions about Realwebcare domain services

By registering a domain with us, the domain owner will get full ownership and control of the domain. After registration, login and go to Domains >> My Domains to get a list of registered domains. From there users can move the domain name to another location or change it as they wish. In a word, domain owners will have complete control over their domain.

There is no downtime associated with transferring your domain name registration to Realwebcare. Once the domain transfer is complete, you can point the DNS of your domain to our nameservers. If you change your DNS servers, it can run up to 24 hours of downtime.

Yes, you will be able to access the domain address with or without "www" with the domain. For example, [http://www.your-name.com] or [http://your-name.com] whatever you like is acceptable.

Yes, you can have extra domain names pointing to your current account. All our hosting plans have the ability to support more than one domains except for the Starter plan. You will have the option to point multiple domains in the same directory. Such as, domain.com and domain.net point not only to the same place, but also to separate directories. For example, domain1.com to /domain1directory/, domain2.com to /domain2directory/.

Yes, it is possible to transfer your domain registration to Realwebcare. To do this you need to fill out an order form. Select "Transfer your existing domain" in the order form. Then, enter the EPP authorization code. Once you do that we can proceed to transfer your domain name. Pricing for domain transfers and renewals varies by domain type (TLD) and can be viewed in our order form.

Important Note:
To transfer your domain, you must submit a transfer request at least 14 days before it expires from the current registrar. Otherwise, if the date is over, you'll have to renew with the current registrar. After that, you can order for domain transfer. Remember, your domain name must be "unlocked" with the current registrar. Also, you will need a domain transfer code or "EPP code".

It takes about 12-24 hours of time from the moment you change the DNS of your domain name to point to our nameservers. This change needs to be propagated and activated across the Internet. At this point your website may go down for a while. Your site will return as soon as this change is completely propagated via the Internet.

The following is Realwebcare DNS information. You can use this when registering a new domain name or modifying an existing domain name.

  • ns1.realwebcare.com
  • ns2.realwebcare.com

Realwebcare can host any domain name. Realwebcare supports more than 200 TLDs from different categories. Such as, popular, arts and entertainment, business, geography, sports, technology and services. For a list of these domains and to know the prices, please visit our domain page.

After registering or transferring a domain name, it usually takes 12 to 24 hours of time to become active. As long as, all Internet providers are updating their records (DNS tables) to reflect the location of new sites.

ICANN stands for "The Internet Corporation for Assigned Names and Numbers". ICANN plays a unique role in the infrastructure of the internet. It is a not-for-profit public-benefit corporation with participants from all over the world. Also, dedicated to keeping the Internet secure, stable and interoperable. Moreover, through its contracts with registries (i.e. dot-com or dot-info) and registrars (companies that sell domain names to individuals and organisations), they help define how the domain name system functions and expands.

Hosting Services

General questions about Realwebcare hosting services

If your account goes through our automation system, it will take 3 to 5 minutes of time to process your account! Also, it will mail new account information to your email address. But, if your account requires a manual authorization, this can take up to 20 minutes of time.

Yes, you can. At any time, you can order new or expanded features, or upgrade to a new plan. And, you will not have to pay the full amount for a new plan. Suppose, you want to switch from basic to standard plan. We will only charge you for the remaining months of the new plan's extra disk space.

We usually deploy shared and reseller hosting as soon as you pay. But, in some cases we may ask for the validity of your identification. As soon as you complete your validation process, we'll activate your account.

Realwebcare servers have protection from hackers and DDoS attacks (UDP floods). We have a custom firewall rule and a large mode_security rule set to protects our servers. But, if we experience heavy flooding, our datacenter enables network level flood protection. Also, all our datacenters have high secure facilities with restricted access. In the interests of security, our other security methods and precautions are confidential.

Yes, we offer password protected directories. Using our web-based control panel, you can secure any directory. Thus, you don't need to edit the .htaccess files. In a word, our control panel makes everything easier for you.

Yes! 20 days money back guarantee.

No, we do not allow adult content of any kind.

Realwebcare is very strict in controlling their policies. If users violates our policy on their website, we'll suspend their site for a period of time with a warning. We will lift the ban if users promise to reconsider our policy on their site within a specified time. But, if users repeat the same offense after making the promise, we will cancel their sites without prior notice. Each occurrence is deal with on a case by case basis, and we try to work things out with every client. For detail, please read our Terms of Service.

Realwebcare accept the following payment methods:

  • All major Credit/Debit Cards (Visa, MasterCard, Amex, Discover)
  • Paypal
  • bKash
  • Rocket
  • Bank Wire
  • Check Payment

bKash Mobile Banking

bKash Wallet Number: 01797 35 66 66 ( Personal Account )
  • Go to your bKash Mobile Menu by dialing *247#
  • Choose Send Money
  • Enter the bKash Account Number (01797 35 66 66) you want to send money to
  • Enter the amount you want to send
  • Enter a reference about the transaction. (Reference number will be your invoice number. Do not use more than one word, avoid space or special characters)
  • Now enter your bKash Mobile Menu PIN to confirm the transaction
Done! You and the Receiver both will receive a confirmation message from bKash.

Web Development Services

General questions about Realwebcare web development services

To resolve this issue, please follow these steps:

  • Unzip the Downloaded File: Start by unzipping the initial downloaded zip file. Inside, you will find another zip file named something like theme/plugin-name-vX.X.zip.
  • Select the Correct Zip File: Choose the inner zip file (e.g., "theme/plugin-name-vX.X.zip") for installation.
  • Deactivate the Free Version: If you have a free version of the plugin already installed, make sure to deactivate it before installing the premium version. This step is crucial to ensure a successful plugin installation.
Following these steps should help you avoid the error.

If you're facing difficulties updating settings in a WordPress plugin, please follow these steps to troubleshoot the issue:

  • Clear Browser Cache: Clear your browser cache, especially if you're using a caching plugin. You can typically do this by pressing Ctrl+Shift+R to force a hard refresh.
  • Deactivate and Reactivate: Try deactivating and then reactivating the plugin. Sometimes, this can resolve settings-related issues.
  • Check for Updates: Ensure that you have the latest version of the plugin installed. Outdated plugins can sometimes exhibit unexpected behavior.
  • Contact Support: If the problem persists, consider reaching out to the plugin's support team for assistance. They should be able to provide specific guidance related to the plugin's functionality.
  • Check for Conflicts: It's possible that there's a conflict with another plugin or your theme. Test for compatibility issues by deactivating other plugins one by one and checking if the problem persists. Also, switch to a default WordPress theme (e.g., Twenty Twenty-One) temporarily to see if the issue is related to your current theme.
By following these steps, you should be able to identify and resolve the issue with updating plugin settings.

Right after your payment is successful, your download link will be sent instantly to your email.

If you don't see it within a few minutes, please check your Spam or Promotions folder. Still nothing? Just contact me - we'll resend the file manually right away.

First, check your email (including spam/junk folders) for a message from Paddle or from me with your download link or license. If it's not there, please contact us with your Order ID or email used during checkout, and we'll fix it ASAP.

Easy! Just follow these steps:

  • Start by unzipping the initial downloaded zip file. Inside, you will find another zip file named something like theme/plugin-name-vX.X.zip.
  • Log in to your WordPress admin.
  • Go to Plugins → Add New.
  • Click Upload Plugin, then select the .zip file you received.
  • Click Install Now, then Activate it.
Need help? Let us know - we'll guide you personally.

Payment, Licensing & Policy FAQs

Answers to common questions about payments, plugin licenses, and our support process.

Yes, absolutely! We offer a 30-day money-back guarantee to ensure you're fully satisfied with your purchase. However, to keep things fair for everyone, please note the following refund policy:

  • You must allow us to try and solve any issue you’re facing by opening a support ticket first.
  • Refunds will not be granted if you simply decide not to use the product after purchase.
  • Refund requests made after 30 days from the purchase date will not be accepted.

How long does it take to receive a refund?

  • Card payments: Usually take 3–5 working days to show up in your account.
  • PayPal payments: Typically appear back in your PayPal account within 48 hours.
If you're having trouble or are unhappy with the plugin for any reason, please reach out—we're here to help!

We're really sorry your payment didn't go through!

Sometimes, a transaction can be declined during checkout—even if you've entered everything correctly. In most cases, this decline comes directly from your bank or card provider, not from us or Paddle (our payment partner).

Here are some common reasons why your transaction might be declined:

  • Insufficient funds in your account

  • Your bank flagged the payment as suspicious

  • An incorrect CVV or card detail was entered

  • Your card has restrictions for international or online payments

You should see a message during checkout explaining the issue. If everything seems correct on your end, we recommend contacting your bank or card provider to find out the exact reason and ensure future payments go through smoothly.

In the meantime, you can:

  • Try using a different payment method (like PayPal or another card)

  • Or contact us directly for help—we're here to assist you!

Paddle.com is our official payment partner (Merchant of Record). They handle all payments, invoices, and tax compliance for our digital products. While your payment goes through Paddle, the plugin or software you purchased is developed and supported by us.

Paddle supports a wide range of payment options including:

  • Credit and Debit Cards
  • PayPal
  • Apple Pay, Google Pay, and local payment methods (depending on your region)

Great question! Your security is a top priority.

When you make a purchase through Paddle (our payment partner), the system automatically checks your transaction for any signs of fraud or misuse. Each payment is given a fraud score based on several factors, like:

  • If the same card was recently involved in suspicious activity
  • If the card was used under different names
  • Or if it’s being used in multiple locations within a short time

If the fraud score is too high, Paddle blocks the transaction to keep you safe.

On top of that, Paddle uses trusted third-party fraud detection tools to prevent any fraudulent or malicious activity during checkout—so you can shop with confidence.

It depends on the license you purchase.

  • Licensed: For use on 1 domain only per year.
  • Non Licensed: One-time payment to Use on as many sites as you want.
Check the plugin page for license details or ask me directly if unsure.

Yes! All purchases include free updates for the duration mentioned (usually 1 year or lifetime, depending on your plan).

You'll be notified whenever a new version is available.

Of course! We provide dedicated support for all paid plugin users.

You can reach out to us anytime with your issue, and we'll respond as quickly as possible - usually within 24 hours.

Remember that you have access to 6 months of free support after your purchase, and we're here to assist you.

WRC Pricing Tables – Help & FAQs

Find quick answers to your most common questions about WRC Pricing Tables.

If you've upgraded to our pricing table plugin's Pro version from the free one, there are a few steps to ensure a seamless transition:

  • Update Features and Columns: After activating the Pro version, please update the features and columns once by going to the Edit Features and Edit Columns sections. This ensures that your pricing table functions as intended with the new features.
  • Review Style Changes: Note that some style elements, such as background colors in feature areas and rounded corners, might differ between the free and Pro versions. You can easily adjust these settings by editing the plugin's configuration.
If you have any questions or need assistance with this process, feel free to reach out to us at any time. We're here to help you make the most of your Pro version.

One of the key features of the WRC Pricing Tables Ultimate is the ability to categorize pricing features. This feature enables users to organize their pricing plans and packages into different categories, making it easier for customers to compare and choose the plan that suits their needs.

Enhance the visual appeal of your pricing tables with versatile image options. Images can be used in the price section, either alongside the price or as a standalone feature, adding a unique touch to your design. Additionally, you can set images as background visuals for individual columns, creating a dynamic and branded look for your tables.

Showcase your pricing tables in two versatile layouts to suit your needs:

  1. Standard Layout: This is the usual format where pricing table columns are displayed side by side, each representing a different package or option.
  2. Comparison Layout: This layout includes a dedicated comparison column on the left, which lists all the feature names. The remaining columns display the corresponding feature values for each package, making it easier for users to compare offerings at a glance.
This dual-display functionality enhances flexibility, allowing you to present pricing information in a way that best suits your audience's needs. Also, ensures a clearer, more engaging presentation for your audience.

Take full control of your pricing table design with the built-in Custom CSS Editor. This feature allows you to add personalized CSS styling to match your website’s unique branding and achieve a truly customized look.

Optimize your website’s performance by minifying the CSS and JS files of your pricing tables. This feature reduces file size, enhances page load speed, and ensures your tables remain visually appealing and fully functional.

Why Minify CSS & JS Files?

What developers do
During development, developers include comments, spacing, and descriptive variable names in CSS and JS files to improve code readability. However, these elements add unnecessary weight, increasing network traffic without providing any functional benefits when serving web pages.

How Minify CSS & JS helps
  1. Minification removes these extras
  2. Compressing the file by eliminating comments, spaces, and unnecessary code
  3. Optimizing variable names to reduce file size
Result of Minification
  1. Smaller file size that retains full functionality
  2. Improved load times
  3. Reduced bandwidth usage, providing a faster, more efficient user experience

RWC Team Members – Help & FAQs

Get quick answers to your questions about creating and managing team profiles.

One of the standout features of the RWC Team Members Pro plugin is its collection of 28 ready-made templates. These templates allow you to create a professional-looking team showcase instantly, without the need for extensive design skills or time-consuming customization.

The RWC Team Members Pro plugin features a dedicated Team Activities section, meticulously designed to keep the plugin organized and user-friendly. By separating activities from the member settings, users can configure the plugin efficiently, part by part, avoiding the hassle and confusion of navigating through a cluttered interface.

Components of the Team Activities Section

The Team Activities section is categorized into four key areas: Sector (Department), Status (Designation), Social, and Skill. Each of these components plays a vital role in providing a complete and detailed profile for your team members.

By including these detailed settings in the Team Activities section, the RWC Team Members Pro plugin ensures that each team member’s profile is complete, informative, and visually appealing. This structured approach not only simplifies the configuration process but also enhances the overall functionality and presentation of your team showcases.

The RWC Team Members Pro plugin offers a comprehensive Team Member Settings section, ensuring each team member’s profile is detailed, visually appealing, and fully customizable. This section is divided into three parts:

Team Member Details

The Team Member Details section encompasses all the essential information about each individual member. Here, you can input and manage, Name, Detailed Bio, Short Bio, Department, Designation, Contact Information, Social Links, Skills and much more…

Having all this information in one place allows you to create a thorough and professional profile for each team member, giving visitors a clear understanding of their qualifications and roles.

Team Member Colors

The Team Member Colors section provides the option to customize the color scheme for different sections of the team profiles. This feature enables you to:

  • Personalize Profiles: Tailor the appearance of each member's profile to match your brand's aesthetic or the individual's preferences.
  • Enhance Visual Appeal: Use colors to highlight specific sections, making the profiles more engaging and visually striking.
  • Maintain Consistency: Ensure a uniform look across all team profiles, contributing to a cohesive and professional website design.

Team Member Image/Video

The Team Member Image/Video section is dedicated to adding visual content for each team member. You can upload:

  • Member Image: A professional photograph that will represent the team member on the website.
  • Member Video: A YouTube video that can provide additional insights into the member's personality, role, or achievements.

These visuals will be displayed in a grid layout on the front end of your site. When visitors click on an image or video, they can view the member's details through a popup, slider, or expanded preview. This interactive and dynamic presentation enhances user engagement and provides a more immersive experience.

The RWC Team Members Pro plugin includes nine member settings that apply to all member layouts, ensuring a cohesive and customizable presentation.

  1. General: Configure basic settings like display options and default views for a unified appearance.
  2. Media: Manage how images and videos are displayed, ensuring optimal media presentation.
  3. Structure: Define the arrangement of information, creating a consistent structure across profiles.
  4. Layout: Choose from various layout styles to best fit your website's design and user experience.
  5. Filter: Enable filtering options to help visitors easily navigate and find specific team members.
  6. Thumbnail: Customize thumbnail images for a visually appealing overview of your team.
  7. Show/Hide: Control the visibility of specific elements to streamline the member profiles.
  8. Font: Select and customize fonts to match your branding and improve readability.
  9. Colors: Adjust color schemes to ensure a cohesive and visually appealing team showcase.
These settings allow you to tailor the presentation of your team members, ensuring a professional and engaging display that aligns with your website's overall design.

To give you a better understanding of the design capabilities of the RWC Team Members Pro plugin, we've provided animated previews of a few of our ready-made templates. Each animation demonstrates how your team profiles can look and function, providing a real-time view of the template's layout and style.

Ready-Made Template 1

Portfolio Image Gallery hover effect 3

Ready-Made Template 2

Portfolio Image Gallery hover effect 4

Ready-Made Template 3

Portfolio Image Gallery hover effect 5

Ready-Made Template 4

Portfolio Image Gallery hover effect 8

Ready-Made Template 5

Portfolio Image Gallery hover effect 10

Ready-Made Template 6

Portfolio Image Gallery hover effect 11

Ready-Made Template 7

Portfolio Image Gallery hover effect 1

There are 28 more ready-made templates like this! Enjoy the animated previews, and get ready to transform your team display with the stunning templates offered by the RWC Team Members Pro plugin!

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