2Checkout review each transaction for fraudulent behavior through a series of sophisticated tools and business rules. Therefore, it takes 10-20 minutes of time to verify the transaction. As soon as we get the confirmation from 2Checkout, we will send you a payment confirmation mail and the download link will be available at your clientarea.

After getting the confirmation from 2Checkout, you can download your theme/plugin in your Realwebcare Clientarea. Just login to your account and go to Services >> My Services. Click on the product name and you will get the download link in the next page. Let us know if you have any trouble to download the theme/plugin.

Please unzip the zip file first. There you will get another zip file named as "theme/plugin-name-installable.zip". Select this file to install the theme/plugin, and also deactivate and delete the free version completely before installing the premium version.

When someone register a domain name with Real Web Care, he/she will have the full ownership or control of the domain. Real Web Care will provide a domain control panel and using that panel he/she can move domain name somewhere else or modify it how they want.

From the time you change the DNS on your domain name to point to our name servers it will take approximately 12-24 hours for the change to propagate throughout the Internet and become active. During this time your website may be down until the change has fully propagated through the Internet.

Once the domain name is registered or transferred, it usually takes 12 to 24 hours to be activated. All Internet providers must update their records (DNS tables) to reflect the new site's location.

The following is Real Web Care DNS information. You can use this when registering a new domain name or modifying an existing domain name.

Primary Name Server: ns1.realwebcare.com

Secondary Name Server: ns2.realwebcare.com

Yes, you can have additional domain names point to your current account. All of our hosting plans have the ability to support multiple domains except for the Starter plan. You will have the option to point multiple domains at the same directory (e.g. domain.com and domain.net point to the same place), or to separate directories (e.g. domain1.com to /domain1directory/, domain2.com to /domain2directory/).