Thank you for choosing Real Web Care. We stand behind the quality of our services and products. However, if you experience technical issues or are not satisfied, please review our refund policies below.

All payments are securely processed by our Merchant of Record, Paddle. Please note that to process any refund successfully, you must contact our support team directly first.

1. Web Hosting Services

  • 30-Day Money-Back Guarantee: If you are not satisfied with our web hosting services within the first 30 days of your subscription, we will provide you with a full refund.

  • Note: For special offers, the money-back guarantee period may vary.

2. WordPress Plugins & Themes

We want you to be fully satisfied with our digital products. Refunds for plugins and themes may be issued within 30 days of the purchase date, subject to the following strict conditions:

  • Mandatory Support Ticket: Before a refund can be granted, you must open a support ticket with us and allow our team a reasonable opportunity to help solve any technical problem you are experiencing.

  • No “Change of Mind” Refunds: Refunds will not be granted if you simply decide not to use the purchased products after downloading them.

  • Time Limit: After 30 days from the date of purchase, no refunds can be processed under any circumstances.

3. Non-Refundable Items & Conditions

The following items and situations are strictly non-refundable:

  • Domain Names: Domain name registration fees are non-refundable once the domain is registered.

  • Product Bundles: Refunds do not apply to bundled product purchases.

  • Account Suspensions: Accounts suspended or terminated due to violations of our Acceptable Use Policy (AUP) or Terms of Service (e.g., hosting prohibited content, illegal activities, spamming) will not be eligible for a refund under any circumstances.

4. How to Request a Refund (Important)

To initiate a refund, do not open a dispute directly through Paddle or your bank, as this will delay the process.

Instead, please open a support ticket directly on our website or contact us at [email protected]. If our technical team is unable to resolve your issue and your request meets the terms outlined above, we will instruct Paddle to process your refund immediately.

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