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Find quick answers to common issues before opening a support ticket.

Quick Help

No valid plugins were found! Plugin install failed!

To resolve this issue, please follow these steps:

Unzip the Downloaded File: Start by unzipping the initial downloaded zip file. Inside, you will find another zip file named something like theme/plugin-name-vX.X.zip.
Select the Correct Zip File: Choose the inner zip file (e.g., "theme/plugin-name-vX.X.zip") for installation.
Deactivate the Free Version: If you have a free version of the plugin already installed, make sure to deactivate it before installing the premium version. This step is crucial to ensure a successful plugin installation.

Following these steps should help you avoid the error.

The Plugin is not Updating any Settings

If you're facing difficulties updating settings in a WordPress plugin, please follow these steps to troubleshoot the issue:

Clear Browser Cache: Clear your browser cache, especially if you're using a caching plugin. You can typically do this by pressing Ctrl+Shift+R to force a hard refresh.
Deactivate and Reactivate: Try deactivating and then reactivating the plugin. Sometimes, this can resolve settings-related issues.
Check for Updates: Ensure that you have the latest version of the plugin installed. Outdated plugins can sometimes exhibit unexpected behavior.
Contact Support: If the problem persists, consider reaching out to the plugin's support team for assistance. They should be able to provide specific guidance related to the plugin's functionality.
Check for Conflicts: It's possible that there's a conflict with another plugin or your theme. Test for compatibility issues by deactivating other plugins one by one and checking if the problem persists. Also, switch to a default WordPress theme (e.g., Twenty Twenty-One) temporarily to see if the issue is related to your current theme.

By following these steps, you should be able to identify and resolve the issue with updating plugin settings.

How long does it take to receive the plugin after purchase?

Right after your payment is successful, your download link will be sent instantly to your email.

If you don't see it within a few minutes, please check your Spam or Promotions folder. Still nothing? Just contact me - we'll resend the file manually right away.

My payment went through, but I didn’t receive anything!

First, check your email (including spam/junk folders) for a message from Paddle or from me with your download link or license. If it's not there, please contact us with your Order ID or email used during checkout, and we'll fix it ASAP.

How do I install the plugin after downloading it?

Easy! Just follow these steps:

Start by unzipping the initial downloaded zip file. Inside, you will find another zip file named something like theme/plugin-name-vX.X.zip.
Log in to your WordPress admin.
Go to Plugins → Add New.
Click Upload Plugin, then select the .zip file you received.
Click Install Now, then Activate it.