Common FAQ

Welcome to the Realwebcare Frequently Asked Questions. Here you will find answers to the common questions asked about our services.

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Domain Services

General questions about Realwebcare domain services

By registering a domain with us, the domain owner will get full ownership and control of the domain. After registration, login and go to Domains >> My Domains to get a list of registered domains. From there users can move the domain name to another location or change it as they wish. In a word, domain owners will have complete control over their domain.

There is no downtime associated with transferring your domain name registration to Realwebcare. Once the domain transfer is complete, you can point the DNS of your domain to our nameservers. If you change your DNS servers, it can run up to 24 hours of downtime.

Yes, you will be able to access the domain address with or without "www" with the domain. For example, [http://www.your-name.com] or [http://your-name.com] whatever you like is acceptable.

Yes, you can have extra domain names pointing to your current account. All our hosting plans have the ability to support more than one domains except for the Starter plan. You will have the option to point multiple domains in the same directory. Such as, domain.com and domain.net point not only to the same place, but also to separate directories. For example, domain1.com to /domain1directory/, domain2.com to /domain2directory/.

Yes, it is possible to transfer your domain registration to Realwebcare. To do this you need to fill out an order form. Select "Transfer your existing domain" in the order form. Then, enter the EPP authorization code. Once you do that we can proceed to transfer your domain name. Pricing for domain transfers and renewals varies by domain type (TLD) and can be viewed in our order form.

Important Note:
To transfer your domain, you must submit a transfer request at least 14 days before it expires from the current registrar. Otherwise, if the date is over, you'll have to renew with the current registrar. After that, you can order for domain transfer. Remember, your domain name must be "unlocked" with the current registrar. Also, you will need a domain transfer code or "EPP code".

It takes about 12-24 hours of time from the moment you change the DNS of your domain name to point to our nameservers. This change needs to be propagated and activated across the Internet. At this point your website may go down for a while. Your site will return as soon as this change is completely propagated via the Internet.

The following is Realwebcare DNS information. You can use this when registering a new domain name or modifying an existing domain name.

  • ns1.realwebcare.com
  • ns2.realwebcare.com

Realwebcare can host any domain name. Realwebcare supports more than 200 TLDs from different categories. Such as, popular, arts and entertainment, business, geography, sports, technology and services. For a list of these domains and to know the prices, please visit our domain page.

After registering or transferring a domain name, it usually takes 12 to 24 hours of time to become active. As long as, all Internet providers are updating their records (DNS tables) to reflect the location of new sites.

ICANN stands for "The Internet Corporation for Assigned Names and Numbers". ICANN plays a unique role in the infrastructure of the internet. It is a not-for-profit public-benefit corporation with participants from all over the world. Also, dedicated to keeping the Internet secure, stable and interoperable. Moreover, through its contracts with registries (i.e. dot-com or dot-info) and registrars (companies that sell domain names to individuals and organisations), they help define how the domain name system functions and expands.

Hosting Services

General questions about Realwebcare hosting services

If your account goes through our automation system, it will take 3 to 5 minutes of time to process your account! Also, it will mail new account information to your email address. But, if your account requires a manual authorization, this can take up to 20 minutes of time.

Yes, you can. At any time, you can order new or expanded features, or upgrade to a new plan. And, you will not have to pay the full amount for a new plan. Suppose, you want to switch from basic to standard plan. We will only charge you for the remaining months of the new plan's extra disk space.

We usually deploy shared and reseller hosting as soon as you pay. But, in some cases we may ask for the validity of your identification. As soon as you complete your validation process, we'll activate your account.

Realwebcare servers have protection from hackers and DDoS attacks (UDP floods). We have a custom firewall rule and a large mode_security rule set to protects our servers. But, if we experience heavy flooding, our datacenter enables network level flood protection. Also, all our datacenters have high secure facilities with restricted access. In the interests of security, our other security methods and precautions are confidential.

Yes, we offer password protected directories. Using our web-based control panel, you can secure any directory. Thus, you don't need to edit the .htaccess files. In a word, our control panel makes everything easier for you.

Yes! 20 days money back guarantee.

No, we do not allow adult content of any kind.

Realwebcare is very strict in controlling their policies. If users violates our policy on their website, we'll suspend their site for a period of time with a warning. We will lift the ban if users promise to reconsider our policy on their site within a specified time. But, if users repeat the same offense after making the promise, we will cancel their sites without prior notice. Each occurrence is deal with on a case by case basis, and we try to work things out with every client. For detail, please read our Terms of Service.

Realwebcare accept the following payment methods:

  • All major Credit/Debit Cards (Visa, MasterCard, Amex, Discover)
  • Paypal
  • bKash
  • Rocket
  • Bank Wire
  • Check Payment

bKash Mobile Banking

bKash Wallet Number: 01797 35 66 66 ( Personal Account )
  • Go to your bKash Mobile Menu by dialing *247#
  • Choose Send Money
  • Enter the bKash Account Number (01797 35 66 66) you want to send money to
  • Enter the amount you want to send
  • Enter a reference about the transaction. (Reference number will be your invoice number. Do not use more than one word, avoid space or special characters)
  • Now enter your bKash Mobile Menu PIN to confirm the transaction
Done! You and the Receiver both will receive a confirmation message from bKash.

Web Development Services

General questions about Realwebcare web development services

No need to worry. If the amount has been deducted from your PayPal account, your payment through 2Checkout was successful. 2Checkout thoroughly reviews each transaction for potential fraud using advanced tools and business rules, which may take 3-5 minutes to complete.

Typically, it takes approximately 3-5 minutes for 2Checkout to review each transaction for potential fraudulent behavior. Once the transaction is verified, we will promptly send you a payment confirmation email, and you can access the download link in your Realwebcare Clientarea.

Once we receive confirmation from 2Checkout, you can download your theme or plugin from your Realwebcare CLIENTAREA. Simply log in to your account, navigate to Services >> My Services in the left sidebar menu, click on the product name, and on the next page, find the Manage Product option at the top right corner. Click on it, and you'll find the download link in the dropdown list. If you encounter any difficulties while downloading the theme or plugin, please don't hesitate to reach out to us for assistance.

To resolve this issue, please follow these steps:

  1. Unzip the Downloaded File: Start by unzipping the initial downloaded zip file. Inside, you will find another zip file named something like "theme/plugin-name-vX.X.zip."
  2. Select the Correct Zip File: Choose the inner zip file (e.g., "theme/plugin-name-vX.X.zip") for installation.
  3. Deactivate the Free Version: If you have a free version of the plugin already installed, make sure to deactivate it before installing the premium version. This step is crucial to ensure a successful plugin installation.
Following these steps should help you avoid the "No valid plugins were found! Plugin install failed!" error.

If you're experiencing issues with the plugin, it's likely due to a conflict with either your theme or another plugin. Here's what you can do to troubleshoot and resolve the problem:

  1. Deactivate Other Plugins: Begin by deactivating all other plugins you have installed.
  2. Activate One by One: After deactivating all other plugins, activate each one individually, checking the functionality of your plugin after each activation. This will help identify which specific plugin might be causing the issue.
Alternatively, if you're unable to pinpoint the problem or need further assistance, please don't hesitate to report the issue to our dedicated support team. Remember that you have access to 6 months of free support after your purchase, and we're here to assist you.

If you've upgraded to our pricing table plugin's Pro version from the free one, there are a few steps to ensure a seamless transition:

  1. Update Features and Columns: After activating the Pro version, please update the features and columns once by going to the <strong>Edit Features</strong> and <strong>Edit Columns</strong> sections. This ensures that your pricing table functions as intended with the new features.
  2. Review Style Changes: Note that some style elements, such as background colors in feature areas and rounded corners, might differ between the free and Pro versions. You can easily adjust these settings by editing the plugin's configuration.
If you have any questions or need assistance with this process, feel free to reach out to us at any time. We're here to help you make the most of your Pro version.

If you're facing difficulties updating settings in a WordPress plugin, especially if it's the "Pricing Tables" plugin, please follow these steps to troubleshoot the issue:

  1. Clear Browser Cache: Clear your browser cache, especially if you're using a caching plugin. You can typically do this by pressing Ctrl+Shift+R to force a hard refresh.
  2. Deactivate and Reactivate: Try deactivating and then reactivating the plugin. Sometimes, this can resolve settings-related issues.
  3. Check for Updates: Ensure that you have the latest version of the plugin installed. Outdated plugins can sometimes exhibit unexpected behavior.
  4. Contact Support: If the problem persists, consider reaching out to the plugin's support team for assistance. They should be able to provide specific guidance related to the plugin's functionality.
  5. Check for Conflicts: It's possible that there's a conflict with another plugin or your theme. Test for compatibility issues by deactivating other plugins one by one and checking if the problem persists. Also, switch to a default WordPress theme (e.g., Twenty Twenty-One) temporarily to see if the issue is related to your current theme.
By following these steps, you should be able to identify and resolve the issue with updating plugin settings.

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318 Shalbagan, Rajshahi Bangladesh
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Make a Call

880-1797-356666 (bKash) 880-1913-276234
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realwebcare@gmail.com info@realwebcare.com
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