Welcome to the Realwebcare Frequently Asked Questions. Here you will find answers to the common questions asked about our services.
Find answers to some of the frequently asked questions about Realwebcare hosting services.
If your account is automatically approved, your machine user will be created and ready for uploading within 15 minutes of you signing up! If your account is not automatically approved, it will be within at most 24 hours.
It will take a little bit longer for your domain name to actually work on the web though! New domain registrations and DNS transfers typically take 24-48 hours to work while the DNS propogates across the Internet.
You can purchase new or expanded features, or upgrade to a new plan at any time. You will not have to pay the full amount for a new plan. Suppose, you want to swith from basic to standard plan. We will charge you only for the extra disk space of the new plan.
Generally Shared and Reseller hosting are instantly deployed after your payment. Some times we ask for your identification validation. When you complete your validation process, your account will be active.
Realwebcare Servers are protected from hackers and DDoS attack (UDP flood).
We have an custom firewall rule and large mod_security rulesets protecting our servers. If we do experience heavy flooding, we have our datacenter enable network level flood protection. Our datacenters are all highly secure facilities with restricted access.
Our other security methods and precautions are confidential.
Yes, using our web-based control panel you can easily protect any directory without having to manually edit .htaccess files. Our control panel makes everything easier for you.
Users sites may be suspended for violations of policy, or if extreme, or second time offenders, sites may be cancelled. Each occurance is deat with on a case by case basis, and we try to work things out with every client. For detail, please read our Terms of Service
Realwebcare accept these following payment methods:
bKash Wallet Number : 01797 35 66 66 ( Personal Account )
Done! You and the Receiver both will receive a confirmation message from bKash.
Note For mobile banking deposit: If you pay us through bKash or DBBL mobile banking, extra 2% amount will be deposited for payment processing.
Find answers to some of the frequently asked questions about about Realwebcare domain services
When someone register a domain name with Real Web Care, he/she will have the full ownership or control of the domain. Real Web Care will provide a domain control panel and using that panel he/she can move domain name somewhere else or modify it how they want.
From the time you change the DNS on your domain name to point to our name servers it will take approximately 12-24 hours for the change to propagate throughout the Internet and become active. During this time your website may be down until the change has fully propagated through the Internet.
Once the domain name is registered or transferred, it usually takes 12 to 24 hours to be activated. All Internet providers must update their records (DNS tables) to reflect the new site's location.
Yes, it is possible to transfer your domain registration to Real Web Care. To do so you need to fill out the order form. In the order form select "Transfer your Existing Domain", and enter the EPP authorization code. Once you do that we can proceed to transfer your domain name. Pricing for domain transfers and renewals varies by domain type (TLD) and may be seen on our order form.
Important Note: In order to transfer your registration to us you must submit your request to us at least 14 days before your domain name expires at its current registrar. If it's past that date you'll have to renew with the current registrar. Your domain name must be "unlocked" with the current registrar, and you will frequently need a domain transfer code or "EPP code".
There is no downtime associated with transferring your domain name registration to Real Web Care. Once the domain is transferred you may wish to change the DNS on your domain to point to our name servers. If you do change your DNS servers, this can introduce downtime of up to 24 hours.
Yes, you can have additional domain names point to your current account. All of our hosting plans have the ability to support multiple domains except for the Starter plan. You will have the option to point multiple domains at the same directory (e.g. domain.com and domain.net point to the same place), or to separate directories (e.g. domain1.com to /domain1directory/, domain2.com to /domain2directory/).
Yes, you will be able to access the domain address with or without the "www" in front of the domain name. Example: [http://www.your-name.com] or [http://your-name.com] is acceptable, whichever you prefer.
The following is Real Web Care DNS information. You can use this when registering a new domain name or modifying an existing domain name.
The Internet Corporation for Assigned Names and Numbers (ICANN) is the non-profit corporation that was formed to assume responsibility for the IP address space allocation, protocol parameter assignment, domain name system management, and root server system management functions previously performed under U.S. Government contract by IANA and other entities.
Find answers to some of the frequently asked questions about Realwebcare web development services
Don't worry, if the amount is taken from your Paypal, then your payment through 2CheckOut has succeeded! 2Checkout review each transaction for fraudulent behavior through a series of sophisticated tools and business rules. Therefore, it takes 10-20 minutes of time to verify the transaction. After that, you can download your theme/plugin. Just login to your account and go to Services >> My Services. Click on the product name and you will get the download link in the next page. Let us know if you have any trouble to download the theme/plugin.
2Checkout review each transaction for fraudulent behavior through a series of sophisticated tools and business rules. Therefore, it takes 10-20 minutes of time to verify the transaction. As soon as we get the confirmation from 2Checkout, we will send you a payment confirmation mail and the download link will be available at the client area. Just login to your account and go to Services >> My Services. Click on the product name and you will get the download link in the next page. Let us know if you have any trouble to download the theme/plugin.
After getting the confirmation from 2Checkout, you can download your theme/plugin in your Realwebcare Clientarea. Just login to your account and go to Services >> My Services. Click on the product name and you will get the download link in the next page. Let us know if you have any trouble to download the theme/plugin.
Please unzip the zip file first. There you will get another zip file named as theme/plugin-name-installable.zip. Select this file to install the theme/plugin, and also deactivate and delete the free version completely before installing the premium version.
Plugin is not working properly? The problem is very likely due to any theme or plugin conflict.
Alternatively, report the issue to support, we're happy to help.
When you updated to the pro vesion, you will lost some data inserted in the free version. For example, if you added 5 features at the free version, you will get only 2 or 3 of them in the pro version, and the information of those features will be lost. The table design will remain the same. Beside this, you have to configure the functionalities of the pro version to use them.
Creating a pricing table using CCWR Pricing Tables plugin is not so hard. We have cretaed a documentation for your easy understanding. Just follow the step writtent in the plugin documentation.
Yes, you can add as many pricing tables as you want to a single page.
Not everyone likes to display empty rows in pricing tables. You can easily hide the empty rows by marking Hide Empty Features under Pricing Table Settings >> General Settings.
Note that, this is only workable for text type of features.
Try to describe your query briefly and to the point so that we can get back to you with the best answer.